I GUARANTEE the quality of my legal services. You can be sure that all legal work that comes from my office will be of the highest caliber. If you ever find anything that does not meet your needs or expectations, please bring it to my attention. I will correct the situation immediately. I encourage clients to advise me of any problems so that I can continue to improve my legal services.
I GUARANTEE that I will answer your telephone call at any time during regular office hours as long as I am in the office and available to talk with you. Understand however that much of the time I will be unavailable due to court appearances, client meetings, and working on client cases. If you leave me a message, I promise to return your telephone call within 24 hours except for weekends. For a positive, productive lawyer-client relationship, we must communicate openly and freely with one another.
I GUARANTEE that any email you send me during regular office hours will be answered the same day. I check my email many times each day whether I am in the office or away from the office. My preferred method of communicating with clients is by email because that has proven to be the quickest, most efficient and most thorough in my experience. My email address is firstname.lastname@example.org.
I GUARANTEE you the best possible service. If you have an important matter, I urge you not to wait until the last minute to contact me. I have many clients with open and active cases that I am working on at all times and generally it is not possible for me to immediately drop what I am working on to respond to an “emergency.” Therefore each client must give me adequate notice of any potential problem related to their case.
I GUARANTEE the fee I quote you. No one likes financial surprises. That is why for every possible legal matter in your case I have provided you with a written fee Agreement. No matter how long it takes, you will never be charged more than is set forth in our written Agreement. Once I quote a fee and we agree to it in writing, that fee will not change one penny, no matter what. You can count on it.
I GUARANTEE to meet all deadlines. Few things are as frustrating as deadlines that are not met. A missed deadline can do a lot to undermine a good lawyer-client relationship. What’s more, I want you to know that you can count on what I tell you. So I guarantee to complete all promised work on time. At the same time, I expect you to promptly return all of my telephone calls, to promptly respond to all of my emails, to promptly provide all documents that either I or a bankruptcy trustee may request, to be on time for all scheduled appointments with me and all court hearings, to comply with all directives of the bankruptcy trustee and judge, and to otherwise be cooperative in the day-to-day workings of your case.
I GUARANTEE you will always receive the highest level of personal care and attention. If you do not receive the personal care and attention that you want, nothing else matters because no one likes to be thought of as just another case. When you become my client, you become part of my family. I am here to serve you. My motto is to treat each client the way I would want to be treated if I was the client. I promise you will receive the best service I can offer. I am not perfect and have made mistakes before. Therefore, I encourage you to bring to my attention any mistakes you become aware so that I can correct them.
I GUARANTEE to communicate with you in writing regarding every important matter in your case. You deserve to be kept current on the progress of your case so I will provide you a copy of every document that I produce or receive regarding your case. I will not settle or resolve any matter without your prior consent or subject to your final consent and approval. Good communication is the key to a good relationship between lawyer and client. I intend to do everything I can to make sure that your relationship with me is the best you have ever had or ever will have with a lawyer. But communication is a two-way street and therefore you in turn must communicate with me about any problems you may have with your case, including Chapter 13 plan payments, ongoing mortgage payments, or contact from creditors or collection agencies.
I GUARANTEE that if you have not filed another bankruptcy case within the last twelve months that was dismissed, that the filing of a new bankruptcy case will automatically stop all foreclosures, repossessions, court proceedings (except for criminal prosecutions), garnishments, threats, telephone calls, collection calls, bills, statements, demand letters and general creditor harassment.
I GUARANTEE that if any of your creditors fail to comply with any of the bankruptcy laws or with any relevant non-bankruptcy law after proper notice from me, then I will file a lawsuit against those creditors before the Bankruptcy Court and that I will enforce all of your available rights.
I GUARANTEE that if I recover any monetary damages in any such action, then you will receive no less than half of the amount recovered regardless of the amount of my legal fees and expenses.
I GUARANTEE that any such actions shall be undertaken at no cost whatsoever to you since I file all such cases under a Contingency Fee Agreement. This Agreement clearly says that my fees and expenses will be paid from any settlement or judgment and that if I do not get any money from your creditors, then you do not owe me any money for my fees and expenses.